Privacy Policy

We collect information you provide directly to us, such as when you fill out a contact form, request a quote, or engage with our services. This may include your name, email address, company name, phone number, and project details. We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected through standard server logs and analytics tools.

We use the information we collect to: • Respond to your inquiries and deliver the services you request • Send project updates, invoices, and relevant communications • Improve our website, services, and internal operations • Comply with legal obligations and protect against fraud • Send occasional updates about Lumora (you can opt out at any time) We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted third-party service providers who assist us in operating our business — such as cloud infrastructure, payment processing, and analytics platforms. These providers are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information if required by law, court order, or to protect the rights and safety of Lumora and its users.

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences (such as dark/light mode), and gather analytics. You can control cookie settings through your browser preferences. We use analytics tools to understand how visitors interact with our site. This data is aggregated and anonymized — we do not use it to identify individuals.

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections (HTTPS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your data is no longer needed, we securely delete or anonymize it. Project-related data may be retained for up to 5 years for accounting and legal compliance purposes.

Depending on your jurisdiction, you may have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data • Object to or restrict certain processing • Data portability — receive your data in a structured format To exercise any of these rights, contact us at privacy@thelumoratech.com and we will respond within 30 days.

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.